SHIPPING & DELIVERY
Free Local Delivery
Complimentary local delivery for orders above SGD80.
This is valid for online orders and deliveries to addresses within Singapore.
There will be a delivery fee of is $3.50 for orders below $80.
Shipping fees for orders below SGD250 (or equivalent value in other currency) will be as below:
- Malaysia, Indonesia & Philippines: SGD10.00
Shipping fees for orders below SGD500 (or equivalent value in other currency) will be as below:
- For any other rest of the world: SGD50.00
You may simple drop us an email at email@example.com for more information.
Due to new procedures and safety policies as a result of COVID-19, we might experience processing and shipping delays. These new policies are to keep our staff and you safe. All shipping partners that we use have also implemented new and rigorous safety procedures. We appreciate your patience and understanding as we work hard to ensure your safety as well as the safety of our staff.
Shipment processing time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Do note that these timings are just an average estimation. It may expedite or delayed depending on our local courier partner operation and other situation that is outside of the courier control. (peak sale season, natural disaster, etc)
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Once we ship your item, Actually is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
TAXES AND DUTIES
Please keep in mind that any custom, taxes or import duties imposed are determined by the customs agency within the destination country. As we have no control over such situations, the payments of these charges and taxes are the sole responsibility of the customer and will not be reimbursed by Actually. It's a good idea to contact your local customs office before placing an order, so you don't receive any unexpected charges.
TERMS AND POLICES
By shopping at Actually, you are responsible for all applicable custom charges and the cost of return shipping back to Actually including shipments that are refused by you at delivery. All products will be shipped to the address provided by the customer upon check-out; Actually shall not be liable for any forms of lost packages. To avoid such situations, kindly review your information before continuing.
Should the package be returned to Actually due to an invalid address or if the package is unclaimed at your local postal office, you will bear full responsibility for the shipping charges necessary for a re-shipment. In such cases, a return or refund is strictly prohibited.