EXCHANGE & RETURN POLICY
We value your satisfaction and aim to ensure you have a seamless shopping experience. Please read our exchange and refund policy carefully before making a request.
1. Eligibility for Exchange and Refunds
- Exchanges or refunds are permitted within 7 days from the date you receive the item(s).
- The items must be unused, unwashed, in their original condition and excluded from any sale/promotion. This includes all original tags, labels, and packaging.
2. Non-Exchangeable and Non-Refundable Items
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Sale and promotional items are not eligible for exchange or refund.
3. Conditions for Returns
- Any item returned must be free from damage, wear, stains, or odors (e.g., perfume or smoke).
- Exchanges or refunds may not be processed if the item shows signs of use or alteration.
4. Process for Exchange or Refund
- To initiate an exchange or refund, contact our customer service team within 7 days of receiving your order. Provide proof of purchase (e.g., receipt or order number) and a clear description or photo of the issue.
- Once approved, the item must be returned to us within 7 days of approval. Customers are responsible for the return shipping costs unless the item is defective or incorrect.
5. Refund Processing
- Approved refunds will be processed back to your original payment method within 7–14 business days after we receive and inspect the returned item. Processing times may vary depending on your bank or payment provider.
6. Exchange Availability
- Exchanges are subject to stock availability. If the desired item is not available, you may choose a refund or a store credit, where applicable.
7. Disclaimer
- We reserve the right to refuse returns or exchanges that do not meet the above conditions.
Contact Us
For questions or assistance, please reach out to our customer service team via email info@actually.sg We’re here to help!