Exchange Policy

We aim to make every shopping experience a 101% for you and we do our best to make sure our actions reflect what we preach. However if there comes upon any circumstances where you are not fully satisfied with your purchase and would like to make an exchange or return, please check out the following instructions below: 


EXCHANGES

We only accept exchanges within 7 days of the delivery date for:

Products in their original, new condition – free from marks, makeup, scuffs, odours. 

Products that are folded neatly in original packaging with all zips and snaps closed.

Swing tags and labels are attached and undamaged. 

If the product appears to be used, damaged or doest not have all original packaging, we reserve the right to refuse your exchange request.

Customer will be responsible for shipping and handling charges for any exchange parcels except during the case of special circumstances.

We are only able to accept exchange for items purchased either directly through our website actually.sg

*Any items that do not meet our exchange standards will be mailed back to the customer without a replacement.*


EXCHANGE INSTRUCTIONS

To process an exchange, please contact info@actually.sg 

GIFT EXCHANGE AND RETURN

Unfortunately, we do not offer an exchanges or return of free gift at this time.


RETURN POLICY

We only accept returns within 7 days of the delivery date for:

Products in their original, new condition – free from marks, makeup, scuffs, odours. 

Products that are folded neatly in original packaging with all zips and snaps closed.

Swing tags and labels are attached and undamaged. 

If the product appears to be used, damaged or doest not have all original packaging, we reserve the right to refuse your return request.

Customer will be responsible for shipping and handling charges for any returned parcels except during the case of special circumstances.

We are only able to accept exchange for items purchased either directly through our website actually.sg

*Any items that do not meet our return standards will be mailed back to the customer without a replacement.*


RETURN INSTRUCTIONS

To process a return, please contact info@actually.sg


REFUND PROCESS

Returns will be processed within 5-7 business days after the return arrives back to our warehouse/official store. Refunds will be reimbursed to the original payment method used and you will receive a refund confirmation email once your return has been processed. Please allow an extra 2-3 business days for the credit to appear back on your statement.


WHAT IF A PRODUCT IS FAULTY OR INCORRECTLY DELIVERED?

We take the utmost care in ensuring our goods are of high quality. Please kindly contact info@actually.sg for assistance. 

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