Please read these terms and conditions carefully before using the ACTUALLY ONLINE SHOP.

This website is owned and operated by Actually Pte Ltd. 45 Genting Lane (Genting Warehouse Complex) #03-01, Singapore 349557. Tel: 065 6748 0721. VAT reg No: 900 6118 69. Company Registration Number: 200515854Z.


By placing an order with the ActuallySHOP, you acknowledge to have read and agreed to these Terms and Conditions. If you are unhappy with any of these terms and conditions, you should contact us at shop@actually.sg before placing an order with us.

All payments are to be made securely through PayPal, and there, guided legally by the terms and conditions of PayPal.
Payment of the whole of the price for the goods that you order must be received before your order can be accepted. Upon receiving your payment, we will confirm the acceptance of your order by sending you a confirmation email at the email address you. Our acceptance of your order brings into existence a legally binding contract between us. All contracts are concluded in English.


All prices on the ActuallySHOP are given in USD and are shown inclusive of Singapore’s goods and services tax (GST) at the current rate of 0.07% but exclusive of delivery costs.

Please note ActuallySHOP has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable.
Please see the SHOPPING GUIDE for current delivery costs and delivery time.

Payment must be made at the time of the order. The price of any product is the price in effect at the date and time of your order. We may change the price of any product before you place an order. We will inform you if a product’s correct price is higher than that stated in your order and you may cancel the order.


All products are subject to availability. In the event that the goods you have ordered are not available, we will inform you as soon as possible and you may cancel the order.


Please note that all sales of Sale items (those displaying a reduced price) are final. No exchange, credit note or refund will be applicable to Sale purchases and the returns and exchange policies set out below will not apply.
Returns are only accepted if you find faults in the products, in which case, you can choose to either make an exchange or a refund. Returnable goods must be faulty when delivered to you. We at ACTUALLY ONLINE SHOP take every effort to check your purchase thoroughly for any faults before delivering them out to you. All items returned as faulty will be inspected on receipt. Any items subjected to wear and tear will not be accepted as faulty.
If you wish to do a return, please email us directly at shop@actually.sg and make your request clear about the fault. YOU MUST CONTACT US FOR AUTHORISATION BEFORE RETURNING ANY ITEMS. Faulty items can be returned/refunded or exchanged provided that they are in unused and unwashed condition, and have all tags and original packaging in place.
(1) Exchange option: Subject to stock availability, we will exchange items that are returned to us strictly within 7 days of being received by you. Please advise us upon receipt of your purchase if you wish to exchange. Please note that return postage costs incurred in an exchange are payable by you. Once this is received the new item will be posted immediately.


We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. To the extent permitted by applicable law, we disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.


All rights, including copyright, in this website are owned by or licensed to ACTUALLY PTE LTD. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of ACTUALLY PTE LTD. You may not modify, distribute or re-post anything on this website for any purpose.


This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with Singapore Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Singapore.