Payment & Charges

Actually accepts payment via major credit cards ( VisaMastercard, American Express ) and Paypal.

Actually possess all rights to amend all found information in this website at any time available. (price, product detail, etc)
This is to ensure that there is no error made in maintaining accurate and error-free pricing of our products. Should there be such situations of discrepancy, you will be notified via email before your order is delivered to you. 


Shippingfees are NOT inclusive in the product price shown on our website.
Shipping fees will be finalised accordingly upon checkout, varying the price of your order as well as the country we’re shipping to.

Shipping fees for local orders above SGD50 (or equivalent value in other currency) will be waived.

Shipping fees for orders below SGD50 (or equivalent value in other currency) will be as below: 

  • Singapore: SGD3.50
  • Malaysia: SGD6.00
  • Indonesia: SGD9.00
  • Thailand: SGD12.00
  • Philippines: SGD15.00 
  • Rest of the world: SGD30.00

    Do note that international delivery of goods from Actually may subject you to import duties and/or taxes. Actually holds NO responsibilities for any charges incurred from the custom/duties. Any additional charges for custom clearance are beyond our control. Information on custom policies can be found at your local custom office. 

    Your order confirmation will be notified to you via email. You’ll be receiving a detailed summary of the order as well as the billing detail once the payment is confirmed. Once the payment of your order is credited to us, the shipping of the products will proceed. 

    Terms and conditions of shipping/delivery applied. 


    When your purchase is completed on our website, you will receive an order confirmation and your receipt of purchase to the email address that you’ve registered with our website prior to purchase. If you do not receive any follow-up emails from us, please do check your spam/junk folder. Should there be any inaccuracy with your order or your payment, please do feel free to contact us through our support contact in a separate email. 

    Lost & Damaged Goods 

    Actually holds NO responsibility for any lost/damaged orders caused by shipping.
    Nonetheless, if there are damages/defects detected on the products that are shipped to you, on which causes originates from our warehouse; Given with valid justification, we will arrange for an exchange separately through email either via shipping or exchange through our physical stores. Feel free to contact us through our support email if there are such situations. 


    Actually Trading Pte Ltd operates the online store “Actually” from Singapore. Actually respects any customer information and treats it as private and confidential information that will never be shared with any 3rdparty thereof. The obtained details will never be shared or discussed with any exterior affiliations or individuals. We only collect information where it is necessary for us to do so and will only collect information if it’s relevant to our dealings with our customers.
    By visiting this website, you are accepting the terms described in this Privacy Notice.

    However, Actually will only share the necessary information to third parties due to any related to the delivery/shipping of the products. Having said that, we will include you in our newsletters or any marketing purposes by using your contact information provided. 

    When you create an account with us, the personal information that we collect includes: 

    Email Address
    Contact Number
    Shipping Address
    Billing Address